{"_id":"6a50d054bcab06a142e6f794","slug":"privacy","title":"Privacy Policy","content":"Last updated: July 2026\n\nClickDeliver (\"we\", \"us\", or \"our\") respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use the ClickDeliver mobile app, website (https://clickdeliver.vercel.app/), and related services.\n\n1. Information We Collect\n\nAccount Information\n- Name, email address, phone number, password (stored securely in hashed form), profile photo, role, and city.\n\nLocation Information\n- Delivery addresses, saved address coordinates, live rider location during active deliveries or rides, and map selections used for checkout or navigation.\n\nOrder and Service Information\n- Products ordered, cart contents, custom order messages, ride or parcel details, order status, payment method, delivery notes, ratings, and reviews.\n\nVerification Information\n- For riders and shopkeepers: CNIC, driving license, bike details, shop details, business documents, and other verification data submitted for approval.\n\nCommunication Data\n- In-app chat messages, support conversations, and notification history.\n\nDevice and Usage Information\n- Device identifiers, app version, FCM push token, online/offline status, last active time, and basic usage data needed to operate the service.\n\nPayment and Wallet Information\n- Payment method selections, wallet balance, deposit records, and transaction references. Sensitive payment credentials are handled by third-party payment providers where applicable.\n\n2. How We Use Your Information\nWe use your information to:\n- Create and manage your account.\n- Show relevant shops, products, riders, and services in your city.\n- Process orders, rides, deliveries, and payments.\n- Provide real-time tracking, chat, and push notifications.\n- Verify riders and shopkeepers.\n- Improve safety, prevent fraud, and enforce Platform policies.\n- Provide customer support and resolve disputes.\n- Send service updates, order alerts, and permitted promotional messages.\n\n3. Location Data\nLocation data is used to assign deliveries, calculate fees, show maps, estimate arrival times, and improve service quality. Riders may share live location with customers during active trips. You can manage device location permissions through your phone settings, but some features may not work without location access.\n\n4. Push Notifications\nWe use Firebase Cloud Messaging (FCM) to send order updates, ride updates, chat messages, verification alerts, and other service notifications. You can control notification permissions in your device settings.\n\n5. How We Share Information\nWe may share information with:\n- Shopkeepers, riders, and customers involved in your order or ride.\n- Payment providers such as JazzCash or EasyPaisa when you choose those methods.\n- Cloud and infrastructure providers used to host, store, and deliver the service, including Supabase for media storage and Google Maps services for location features.\n- Administrators and authorized sub-admins for support, verification, and city-based operations.\n- Law enforcement or regulators when required by law or to protect safety.\n\nWe do not sell your personal information.\n\n6. Data Storage and Security\nWe use industry-standard safeguards such as encrypted transport (HTTPS), secure authentication tokens, password hashing, and access controls. However, no system is completely secure, and you use the Platform at your own risk.\n\n7. Data Retention\nWe retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request account deletion through the app where available.\n\n8. Your Choices and Rights\nDepending on your location, you may have the right to:\n- Access or update your profile information.\n- Delete your account.\n- Control push notifications and location permissions on your device.\n- Contact us with privacy questions or complaints.\n\n9. Children's Privacy\nClickDeliver is not intended for users under 18 years of age.\n\n10. International and Third-Party Services\nYour information may be processed using third-party services such as Firebase, Google Maps, Supabase, and email or SMS providers. Their use of data is also governed by their own policies.\n\n11. Changes to This Policy\nWe may update this Privacy Policy from time to time. Updated versions will be made available in the app and on our website. Continued use after changes means you accept the revised policy.\n\n12. Contact Us\nFor privacy questions or requests, contact us at:\nWebsite: https://clickdeliver.vercel.app/\nEmail: clickdeliver.app@gmail.com\nPhone: +923712388070\nIn-app Help Center / Support Chat","version":"1.1","createdAt":"2026-07-10T10:58:28.940Z","updatedAt":"2026-07-10T10:59:37.305Z","__v":0}